2 Lines Personalization

Add some general information about your delivery and shipping policies.

RETURNS POLICY

60-Day Return Policy

To be eligible for a return, your item must be in the same condition as when you received it.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of the return.

Shipping

Depending on the reason for the return, the shipping fee may not be refundable.

You are responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item valued over $100, we recommend using a traceable shipping service or purchasing shipping insurance.